Hakone Kowakien Hotel

Loved the location - bus stop was outside the property. Yunessun (onsen) across the street and 2 family marts. 10 min walk to Gora and Hakone Open Air Museum. Nestled in the mountains with a stunning garden and view. Amenities were great - onsen was beautiful and so clean. Breakfast and dinner were incredible! Blown away by the choices and suitable for all dietary requirements. The staff are friendly and accommodating. The room was spotless, comfortable, and had everything you could need. I booked the day before arriving and for the price, it was a steal! ($800 CAD for 3 nights with breakfast and dinner included - other places were $1500+)

The free Yunessan included in our stay was amazing. We spent all afternoon there both days. After being in Tokyo it was nice to have somewhere to go to relax instead of site seeing and walking all day. The buffet was amazing, so many Japanese and western options. The hotel was in a beautiful forresty area which made it so relaxing. The hotel is an easy bus ride to lake Ashi which is very worth seeing.

Excellent customer service!! I prebooked 19:30pm dinner however the spent longer time on the trip than I expected and arrived the hotel 9:06pm. The reception is very nice and advised the restaurant is going to close at 9:30pm but because I did have Dinner plan then she called the restaurant staff and let me get in quickly pick up my food (it is like a buffet )while check in later. Then the restaurant staff helped to place my plates with me into my room :)) very friendly and professional highly recommend

The hotel was renovated last year and was clean and tastefully decorated. Although the ceiling (hallways) was low because the structure was built long ago, the beautiful wood panels made it less imposing. I loved the large window in the lobby and the beautiful garden. The public bath on the top floor was a great treat as well. The dinner and breakfast buffets offered a wide selection of Japanese and western food. Alcohol was included in the dinner buffet, which was generous. Lastly, we appreciated their free shuttle service to and from a few stations. We took it to visit the Hakone Open-Air Museum.

The property is located next to the bus stop. The staffs are very helpful and let me left my luggage there before check out. I was a solo traveller but they upgraded my room. It’s so nice. The onsen is great. The whole environment is amazing and it was an amazing experience for me. I will visit again as this property is highly recommended. The Breakfast and dinner buffets were great with different varieties of food.